Contact

Welcome JM Family associates and families! This page provides general information about the many benefits and programs available to you. For more detailed information, please visit The Hub, JM Family’s intranet, by following the instructions at the bottom of this page.

Company Phone Numbers

Division Phone

BCD Travel U.S.

866-735-8542 (M-F 8 a.m. – 6 p.m. EST)

After hours 866-311-5229 (Ref. VIT 0RZB)

BCD Travel Canada

866-734-7995 (M-F 8 a.m. – 6 p.m. EST)

After hours 866-514-4864 (Ref. GY10)

Benefits Services Line

800-892-0059

Corporate Care Works (Associate Assistance Program) 

800-327-9757

Corporate Security 24-Hour Help Line (Non-Emergency)

800-488-2144, ext. 5#

Corporate Security - Alpharetta, Ga.

678-762-4183

Corporate Security - Commerce, Ga.

706-336-3913

Corporate Security - Jacksonville, Fla. (Baymeadows)

904-443-6644

Corporate Security - Jacksonville, Fla. (Port)

904-360-4211, 904-360-4217

Corporate Security - Jacksonville, Fla. (Westlake)

904-378-4749

Corporate Security - Mobile, Ala. 

251-639-7575

Corporate Security - St. Louis, Mo. 

314-702-4017

JM Family Ethics Line

866-447-5053

LifeCare (Work/Life Management Concierge Service)

866-929-JMFE (5633)

Physicians’ Help Line

954-429-2418

800-488-2144, ext. 2418

Health & Wellness

  • Health & Wellness Center Survey

Health & Wellness Center Locations and Hours

Location Phone Hours

Alpharetta, Ga.

678-762-7051

M-F, 7:30 a.m. – 4:30 p.m.

Deerfield Beach, Fla.

954-429-2418

M-F, 8 a.m. – 5:30 p.m.

Commerce, Ga.

706-336-3921

M-F, 7:30a.m. – 3:30 p.m.

Jacksonville, Fla. (Baymeadows)

904-443-6647

M, W, F 7:30 a.m. – 4 p.m.; T, Th., 9:30 a.m. – 6 p.m.

Jacksonville, Fla. (Port)

904-358-4450

M-F, 6:30 a.m. – 3 p.m.

Jacksonville, Fla. (Westlake)

904-378-4651

M-F, 6:30 a.m. – 3 p.m.

Margate, Fla. (JM Lexus Satellite Center)

954-969-3303 

T, W, Th 8 a.m. - 5:30 p.m.

Mobile, Ala.

251-639-7959

M-F, 8 a.m. – 3:30 p.m.

St. Louis, Mo.

314-702-4036

M-F, 8 a.m. – 5 p.m.

Associate Information Management (AIM)

To access AIM from outside JM Family’s network, visit http://aim.jmfamily.com/ and log in using your username and password.
Associate Information Management

Benefits Providers and Contact Information

Plan Provider Contact

Medical

 


 

Cigna

www.mycigna.com 
800-244-6224

Blue Cross Blue Shield (Alabama)

www.bcbsal.org
800-782-1811

Dental

Cigna

www.mycigna.com 
800-244-6224

Vision

Superior Vision

www.superiorvision.com  
800-507-3800

Pharmacy

Optum Rx

www.optumrx.com
877-235-2016

Health Care, Dependent Care Flexible Spending Accounts and COBRA

PayFlex

www.healthhub.com
800-284-4885

Life and AD&D  Insurance

Liberty Mutual Insurance

888-787-2129

Short-term Disability

JM Family Human Resources

Suzanne Mayberry
(954) 429-2478
(904) 219-5646

Long-term Disability

Liberty Mutual Insurance

888-437-7611

Legal Plan

Hyatt Legal

www.legalplans.com
800-821-6400
(code 6090714)

401(k), Profit Sharing and Pension

Fidelity Investments

www.401k.com
800-827-3321

Workers' Compensation

JM Family Human Resources

Suzanne Mayberry
(954) 429-2478
(904) 219-5646

Quit for Life Cessation Program

Quit for Life

myquitforlife.com/jmfamily
866-784-8454

2018 Holiday Schedule

Holiday Day of the Week Date Observed

New Year’s Day 2018

Monday

January 1, 2018

Memorial Day

Monday

May 28, 2018

Independence Day

Wednesday

July 4, 2018

Labor Day

Monday

September 3, 2018

Thanksgiving

Thursday

November 22, 2018

Day after Thanksgiving

Friday

November 23, 2018

Christmas Eve

Monday

December 24, 2018

Christmas Day

Tuesday

December 25, 2018

New Year’s Eve

Monday

December 31, 2018

New Year’s Day 2019

Tuesday

January 1, 2019

Associates may also take a floating holiday every year. Holiday schedules may vary by location.

Crisis Communications

In the event of an emergency that impacts our business operations, JM Family’s Crisis Management Team will activate the Associate Hotline. To report your safety or to request assistance following a hurricane or other emergency event, follow the instructions below:

1. Call 800-789-JMFE (5633)
2. Text JMFE [space] [last 6 digits of your SS#] [space] [“ok” or “assist”] to 83895
3. Log on to http://associate.jmfamily.com. Click on Associate Hotline Online. (The Citrix client program must be downloaded for access. Follow directions in Message Center to download Citrix.)

Access The Hub from Home

Visit https://hub.jmfamily.com and log in using your network ID and password.