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New Vice President of Customer Services for JM&A Group

Josh Bass promoted at one of automotive industry’s largest F&I providers

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Josh Bass, 39, has been promoted to Vice President of Customer Services for JM&A Group. In this role, he will oversee all claims and customer service operations in Deerfield Beach and St. Louis and will report to the company’s Chief Operating Officer Ron Coombs. JM&A is one of the largest independent providers of finance and insurance (F&I) products in the automotive industry while also offering robust training and consulting services for F&I professionals.

Bass joined JM&A in 2012 as the Director of Sales Planning and Analysis where he managed company’s strategic planning and sales analytics. Previously, he spent more than eight years at Florida Power & Light and held numerous operational and strategic leadership positions. Additionally, as a senior manager at Andersen Business Consulting, he was responsible for implementing customer-facing technologies out of its Miami and Paris offices.

Bass holds a Bachelor of Science in Industrial and Systems Engineering and a Master of Business Administration from the University of Florida and now serves on the university’s Advisory Board for the Department of Industrial and Systems Engineering. He resides in Parkland, Fla. with his wife Andrea and their three boys.

About JM&A Group
JM&A Group is comprised of four companies that provide more than 3,000 dealerships with a variety of products and services, such as new and used vehicle protection plans, used vehicle certification programs, pre-paid maintenance plans, GAP protection programs and F&I training for sales and service departments and consulting services to approximately 6,100 automotive professionals. With more than 35 years of experience, JM&A Group’s inter-related companies assisted dealers in selling more than 3 million vehicle-related service and maintenance contracts in 2013. JM&A Group is a subsidiary of JM Family Enterprises, Inc., a diversified automotive corporation headquartered in Deerfield Beach, Fla. JM Family is ranked No. 27 on Forbes’ list of “America’s Largest Private Companies.” The company is also ranked No. 37 by FORTUNE® as one of the “100 Best Companies to Work For,” its 16th consecutive year on the list.